Frequently Asked Questions
- What is Bioscope?
Bioscope is a video streaming platform that offers Live TV and Video on Demand. Bioscope is available on both app and web.
- What is Bioscope Prime?
Bioscope Prime is the premium segment of Bioscope for Grameenphone Users only. Bioscope Prime offers popular Live TV, Latest Movies and Bioscope Exclusive Originals. These contents are only accessible after successful purchasing of certain internet packs from Grameenphone Ltd.
- How can I enjoy Bioscope services?
Anyone can enjoy the service through subscription on Web at bioscopelive.com or on Bioscope app by downloading it from Google Playstore or from Apple App Store. For users from Bangladesh, no subscription is required to watch Bioscope contents. For Bioscope Prime, users need to log with their Grameenphone number and purchase a certain data/internet pack.
- Who are eligible for the service?
Anyone who has internet connection and/or has access to a computer, smart TV, or mobile phone is eligible for Bioscope. Bioscope Prime Internet Pack is applicable for Grameenphone Users Only.
- What is Bioscope Prime Internet Pack?
Grameenphone offers a large variety of internet offers to its users who want to access Bioscope Prime. Please check Grameenphone website or Bioscope platform for available Internet packs. Internet data pack, their price and subscription eligibility are sole responsibility of Grameenphone Ltd. and can be changed any time without prior notice from the providers end.
- What are the Bioscope Prime Internet Packs available now?
Grameenphone offers a large variety of internet offers to it’s users who want to access Bioscope Prime. Please check grameenphone website or Bioscope platform for available Internet packs.
- On what devices is Bioscope available?
The Bioscope Android application is currently available on all Android devices (minimum android version 4.4 and above) and iPhones (minimum iOS version 8 and above) and Bioscope website can be used from any mobile or desktop based browser. Our team is continuously working to make Bioscope optimized for Smart TV and android boxes and soon they will be available for all the users.
- What type of content is available on Bioscope?
Bioscope offers its users a Live TV experience with a rich collection of the latest Bangla movies, dramas, and serials.
- Is Bioscope available outside of Bangladesh?
Yes! Bioscope is available to users worldwide. Anyone with successful subscription can enjoy Bioscope content.
- Why do I see 'This content is not available in your region?'
Certain Bioscope content is not available in certain regions due to geographical restrictions from the content publishers or due to the legal restrictions of that country. If you think you are seeing this error unexpectedly, please send us a mail at firstname.lastname@example.org, and we will get back to you as soon as we can.
- Do I have to login to use Bioscope?
Yes! Logging in is required to complete the subscription process and to watch Bioscope uninterrupted.
- What benefit do I get out of logging in?
Logging in to Bioscope and subscribing to a plan will enable access to all the eligible Bioscope content. It also comes with it great features like watch history, community generated ratings, and your own favourite playlist. It also helps to detect if the user is eligible to watch bioscope prime contents.
- Do I have to subscribe to a plan to use Bioscope?
Yes! After successfully logging in, you need to subscribe one of the available plans to watch Bioscope content.
- What benefit do I get out of subscription?
Upon successful subscription you will get unlimited access to bioscope content during the subscription period. Bioscope Prime and Subscription are not mutually exclusive. Bioscope Prime is available inside Bangladesh only and Subscription is valid for outside Bangladesh territory.
- Is there any charge for subscription?
The subscription charge will depend on your selected plan. There are multiple plans available for your convenience. Each subscription has a different charge/price tag related to it which is mentioned in the description. It possible that due to promotional reasons, subscription charges will be waived in selected countries.
- How do I subscribe?
If you are logged in successfully, you will be automatically redirected to the subscription page to select one of the available subscription plans.
Step 1: Select your desired subscription plan for the options
Step 2: Select/deselect auto renewal option from the plan detail section
Step 4: Choose your desired payment method
Step 5: Complete the payment by providing necessary information
You will receive a confirmation email if the subscription process is successful.
- What is auto renewal?
Auto renewal is an option to automatically renew your selected plan end of every cycle. You can select or deselect this option during the subscription process or anytime from the Profile Page.
- How do I log out?
Whether the account was Login with Facebook or mobile number, you can log out just by clicking the “Log Out/Sign Out” button from the settings or from your profile page.
- How do I log back in to Bioscope?
You can log back in to Bioscope using your mobile number or Facebook account.
- How do I unsubscribe?
You can unsubscribe anytime from your Profile page. You will no longer have an active subscription after the current subscription period end. You can subscribe again following the process described above.
- How do I set a show reminder?
This feature is only available in Biscope App (Android & iOS). When you want to set a reminder for your prefered content from the EPG (Electronic Program Guide), the app will open your default calendar. If you are setting the reminder for the first time, it will prompt for a permission (If applicable) . After you grant the permission it will open default calendar and you can set a reminder on that specific time with the content name.
- Where do I get the program guide of a channel?
The EPG (Electronic Program Guide) can be found to the right of the video player on the web and below the video player in the app.
- How accurate is the program guide?
EPG is subject to change without any prior notice from the channel authority and accuracy of it entirely depends on the program scheduling of the channel.
- What is an Account Page?
An account page displays the account holder's name, mobile number and registration status. Registered users can also add their birthday and gender to their account details.
- Why am I facing issues playing videos?
Please check your internet connection. You can also send a screenshot to clarify the issue to email@example.com.
- Where do I post queries and complaints?
For queries and complaints, please mail to firstname.lastname@example.org.
- Is Bioscope available on iPhone or as an Apple TV app?
Yes. Bioscope Live TV app can be downloaded from apple app store. Apple TV app is not available at this moment but we are working on offering Bioscope app in all platforms.
- Can I watch videos on TV with Chromecast?
Currently this feature is supported on selected devices. To check for availability, look for the chromecast icon at the top right corner of the video.
On how many devices can I log into the same account to watch bioscope?
Bioscope can be streamed on up to three devices using the same account.
- What is catch-up? How can I play a TV show that I missed?
The catch up feature allows you to play back any TV show, as long as it is available from the channel you are watching. You can use this feature from the channel’s EPG (Electronic Program Guide). After going to your desired TV channel, go to the channel EPG. Look for the show you want to watch and click on the replay icon. Note: Catch up feature is available on selected channels only.
- Why do I see a loading/counter animation after clicking the desired catch-up?
Sometimes it takes time to fetch the record and display your desired catch-up show. If you see this happening, please wait till Bioscope finishes loading the recorded version.
- How can I pay for Bioscope?
Currently Bioscope supports only credit card payment and limited Direct Operator Billing (for selected Operators). For Credit Cards • We accept international Visa, MasterCard, and American Express cards. • Cards must be enabled for recurring e-commerce transactions to work with Bioscope.
- Are there any additional fees associated with the subscription fee?
Bioscope only charges for the mentioned subscription fee, which may or may not include local tax depending on your location. Some financial institutions may add additional transaction fees for foreign transactions. To learn more about their policy please contact the respective financial institution.
- Why am I seeing a message that there’s a problem with my payment method?
In cases when the financial institution rejects a request for monthly charge this message will be shown to you. In order to fix this, please contact your financial institution regarding the matter or go to pay options in bioscope to change the payment method. We will verify the new information, and notify you as soon as the payment is successful.
- How do I see my bioscope billing history or monthly invoice?
All of your previous transactions can be viewed in Bioscope. In order to view the payment history please visit profile page.
- How do I change my billing date?
Sorry! Currently you cannot change the billing date.
- Can I create a shared account on Bioscope?
Creating multiple accounts is not possible in Bioscope. However, Bioscope allows login for up to 3 devices at a time from the same account.